Patience. I'm learning to have patience when I'm trying to make a reservation online. I keep thinking I can make one via phone, but I can't because no one is answering the phone!
In the last 24 hours, I've called and been disconnected by Lexus. I got through four days later.
While making some changes on a reservation on Southwest Airlines I had to leave a call back number to resolve an issue. My mistake. I got a call 40 minutes later and the Southwest Airlines associate went above and beyond to help me. Problem solved. Thank you!
I attempted to change a flight on American Airlines and had to have someone call me back. It only took four hours. The phone rang at 11pm. $121 dollars later my flight was changed. I'm also being charged $28 dollars five times, the five times I attempted to change the flight for $28.00. Four hours later it went from $28 to $121! I haven't gotten a refund because no one answers my email or phone call. I'm already paying $93 dollars more for the flight.
I want my money back!
Also, I've been on hold as "number two on the cue" for 30 minutes, and number one on cue for 10 minutes for another reservation.
As I write this blog I am reciting the Serenity Prayer.
God grant me the serenity to accept the things I cannot change; courage to change the things I can; and wisdom to know the difference.